If you’re logged in but being asked to pay, this usually indicates either you're logged in using the wrong username/email, the subscription is no longer active, or you may be trying to access content that requires a different subscription (like Inman Intel or Inman Access).
To confirm you have an active Inman subscription follow these steps:
- Log in on Inman.com (For a password reset, please click "I forgot my password" located next to the password field on the login page)
-
Click your profile icon or name in the top right corner and
select “Account Settings” from the dropdown menu. - On the Profile tab, note the email listed in the email field on your profile
- Click the My Subscriptions tab to confirm your active Inman subscription is listed
- If there is no subscription listed on My Subscriptions then you are likely logged in using the wrong email address.
- Log out and log back in with your active subscription email address (if you don't know which email address is linked to your subscription, reach out to customerservice@inman.com to confirm your email username.
For further assistance troubleshooting, please contact Customer Support at customerservice@inman.com.
Please include screenshots and detailed information about your experience which will help us navigate the issue.